Frequently Asked Questions

Everything you need to know about your next timeless piece.

Are your watches authentic and covered by warranty?

Yes, every timepiece sold on WatchEra is 100% authentic and comes with a 2-year international manufacturer warranty and a certificate of authenticity.

How long does shipping take?

Standard shipping typically takes 3-5 business days. We also offer expedited 2-day shipping for domestic orders placed before 2:00 PM EST.

What is your return policy?

We offer a 30-day hassle-free return policy. Items must be in their original, unworn condition with all packaging and protective films intact.

Do you offer watch resizing services?

Yes, we provide complimentary link removal for all metal bracelet watches. Simply include your wrist measurement in the order notes at checkout.

Which payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, Amex), PayPal, Apple Pay, and interest-free installment plans through Affirm and Klarna.

How should I care for my mechanical watch?

To maintain accuracy, we recommend winding your mechanical watch once a day and avoiding strong magnetic fields or extreme shocks. Service is recommended every 3-5 years.